Job Description

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.   Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.   Join us to start  Caring. Connecting. Growing together.

Schedule : Monday to Friday, 8 AM-5 PM

Location : Onsite - 1690 Barton Rd Ste 200 Redlands, CA 92373

Primary Responsibilities: 

Patient Interaction

• Greet and check in patients in a friendly and professional manner
• Direct patients to appropriate departments or personnel
• Answer multiple phone lines, direct calls, and take messages
• Inform provider assistants of no-shows and cancellations

Appointment Management

• Schedule and confirm appointments using a PC
• Handle cancellations and rescheduling efficiently
• Contact patients to confirm or reschedule appointments

Administrative Duties

• Verify patient information and insurance eligibility
• Collect co-pays and insurance payments
• Process patient-related paperwork and forms
• Maintain confidentiality and adhere to HIPAA regulations

Customer Service

• Provide comprehensive service to resolve caller requests
• Problem-solved using available resources
• Maintain a courteous and professional demeanor in a fast-paced environment

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• High School Diploma/GED (or higher)
• 1+ years of experience in customer service

Preferred Qualifications: 

• 6+ months of healthcare experience 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.  

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

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