Job Description

Bilingual (Spanish) Call Center Representative

Location: Portland, Oregon 97217
Duration: 6+ Months, Contract
Shift Details: Tuesday, Wednesday, Thursday, Friday and Saturdays; 7:30am - 4:00pm PST.Subject to change.
Pay Rate: $18.00

JOB DESCRIPTION
As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We're a company where you can continually advance your career, no matter what your background - the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us.

RESPONSIBILITIES

• Assist customers and business partners via telephone and emai
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Route monitoring
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders
• Dispatching

QUALIFICATIONS

At a minimum, you'll need:

• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.

It'd be great if you also have:

• High school diploma or equivalent
• 1-year related experience preferably within a call center environment
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations

JN003

Job Tags

Contract work, Work at office, Shift work, Saturday,

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