Job Description

📌 Company Description

Factronics USA is an Industrial Equipment Distribution Group, providing advanced technological solutions for small to large-sized companies across multiple industries. We offer top-notch industrial-technological solutions throughout the Southeast United States, distributing equipment from renowned brands like Linx Printing Technologies, Anritsu, and MarkinBOX, while providing excellent technical service. Our commitment is to deliver the best technological solutions and services to our clients.

📌 Position Description

We are seeking a Customer Service Agent (CSA) to join our growing team in Florida. This role is critical to supporting our sales operations, ensuring a seamless customer experience, and coordinating between sales, technical service, and finance. The CSA will manage the flow of quotes, orders, and client communications while maintaining high accuracy and responsiveness.

The ideal candidate is bilingual (English/Spanish) , detail-oriented, and comfortable working with QuickBooks and CRM tools in a fast-paced industrial B2B environment.

📌 Key Responsibilities

• Manage incoming customer requests and coordinate responses within 24 hours .
• Prepare and process quotes, sales orders, and service requests in QuickBooks and our CRM system (HubSpot) .
• Act as the main liaison between customers, sales representatives, and the technical service team.
• Track order fulfillment, deliveries, and post-sale support in coordination with warehouse staff.
• Maintain updated records of client interactions, ensuring accurate data for reporting and decision-making.
• Generate weekly reports on open quotes, pending orders, and service tickets for management.
• Support marketing and sales campaigns by following up on digital leads and event inquiries.

📌 Qualifications

• Bilingual (English/Spanish) – strong written and verbal communication skills.
• 2–4 years of experience in customer service, inside sales, or sales support (B2B preferred).
• Proficiency with QuickBooks and at least one CRM platform (HubSpot, Salesforce, Zoho, etc.).
• Strong organizational skills and attention to detail; ability to manage multiple priorities.
• Comfortable with technology, MS Office/Google Workspace, and digital collaboration tools.T
• Team player, proactive, and service-oriented mindset.

📌 What We Offer

• Competitive base salary aligned with Florida market standards.
• 401K contribution and paid time off.
• Growth opportunities within a fast-expanding company serving the Food, Beverage & Pharmaceutical industries .
• Training on advanced industrial technologies (coding, marking, inspection).
• A collaborative, family-owned business culture with 35+ years of international presence.

📢 Apply now to become part of a dynamic team driving growth in the U.S. market!

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