Job Description

Job Description

Job Description

Atlantic Tomorrows Office is a nationally recognized distributor of copier and high-end production equipment. We sell and service Ricoh, Toshiba, Konica, HP, and Kyocera products in the Tri-State area, and have openings in our Jericho, LI office that services clients in Long Island, Brooklyn & Queens.

We are looking for motivated hands-on Field Service Technicians, the ideal candidates will be detail oriented and customer service driven. This is a unique opportunity to be part of a high-quality service organization. Field technicians provide on-site customer service when the client deems service is necessary. This may require successfully repairing or adjusting a device mechanically or electronically and/or “fixing the customer” by correcting the client’s expectations.

• Accurately diagnose, repair and maintain equipment in optimum operating condition at customer sites
• Manage and maintain a highly accurate parts inventory via handheld device
• Receive, prioritize and accurately close service calls via handheld device
• Assist with equipment installations as needed
• Keep current with new technology through off-site manufacturer's classes and online training
• Communicate equipment problems and solutions to fellow technicians & management
• Project a positive company image through professional appearance, exceptional communication skills & excellent customer service

• A high school diploma or equivalent; or industry related experience and/or training; or equivalent combination of education and experience
• Computer literate and basic knowledge of networking
• Electronic & mechanical experience/aptitude
• Experience working on digital copiers and/or laser printers (Konica Minolta, HP & Kyocera experience is a plus)
• Experience in networking and/or installing drivers is preferred
• Valid driver's license with an excellent driving record and reliable transportation
• Able to work independently, under pressure at customer sites and to accept direction on given assignments
• Able to handle and solve new challenges, demonstrate initiative and a willingness to learn
• Team player, reliable, punctual, and possessing a positive attitude
• Willingness to travel to various locations as needed
• Driving knowledge of the above-mentioned area(s)

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