Job Description

Brooklyn Fiber is seeking a highly organized and proactive Growth and Operations Manager to support and optimize key business operations. This role will be instrumental in managing projects, streamlining processes, implementing systems, and working closely with leadership to drive efficiency and growth.

The ideal candidate is a detail-oriented problem-solver who thinks on their feet and is eager to take ownership of key operational functions. This position offers a clear pathway for professional growth , with opportunities to shape internal processes and contribute to strategic decision-making. You will work directly with company executives to define and execute on strategy.

• Project & Workflow Management – Oversee and track project progress, ensuring timely execution and optimal resource allocation.
• CRM Implementation & Administration – Lead the selection, setup, and ongoing management of a Customer Relationship Management (CRM) system to improve efficiency and data organization.
• Executive Support & Coordination – Work directly with company leadership to facilitate daily operations, provide key project updates, and support decision-making.
• Stakeholder & Vendor Management – Liaise with internal teams, field personnel, vendors, and external partners to align priorities and maintain seamless communication.
• Data & Contract Oversight – Manage building-specific data, right-of-entry agreements (ROEs) , contracts, and other essential documentation.
• Process Optimization – Identify and implement strategies to enhance workflows, scheduling, and operational efficiency.
• Revenue & Business Development Support – Assist in strategic partnerships and operational initiatives that drive business growth.

• Be nice, be smart, know how to write a good email.
• 2-5 years of experience in operations, project management, business strategy, consulting, or a related field .
• Experience with CRM selection, implementation, and administration is highly preferred.
• Strong organizational and analytical skills, with the ability to manage multiple priorities effectively.
• Excellent communication and stakeholder management abilities.
• A proactive and detail-oriented approach to problem-solving.
• Proficiency in project management tools, data analysis, and workflow automation software .
• A degree in Business Administration, Operations Management, Economics, Finance, Information Systems, Engineering Management, or a related field is preferred.

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