Job Description

JOB SUMMARY

This role significantly impacts measurement of UTA's Ridership Goals and collects vital information for UTA to make data-driven decisions. Ride the Frontrunner, TRAX and buses throughout the system, counting passengers entering and exiting the vehicle. This is a three day per week role with varying shifts each day according to different assigned routes. Other duties include driving to each bus stop, hang information, record findings, take pictures and handing out surveys.

MINIMUM QUALIFICATIONS

EDUCATION/TRAINING

• High School diploma or equivalent.
• Must be at least 18 years old or older

EXPERIENCE

Must have one year experience in a customer service role, with face-to-face customer service interaction preferred

SKILLS

• Must demonstrate dependability and responsible behavior, ensuring that assigned work is completed as scheduled, on time, and with accuracy.
• Must be able to use text, email and phone. Have basic computer skills. Tablet knowledge preferred.

Must be able to:

• Cooperate with other people and maintain good relationships with other system monitors and supervisor
• Represent UTA's values and goals
• Stand and walk to multiple bus stops or train stations
• Maintain stability while standing and walking, including stairs, on a moving train, bus, or TRAX vehicle
• See and read signs and addresses from a moving bus
• Visit each bus stop on the assigned route, post information, record findings and take pictures
• Other duties involve handing out surveys and collecting data of other observations
• Sit for long periods of time without a break
• Demonstrate ability to accurately locate and ride the assigned trips, accurately count boardings and alighting's, and record other required information on data collection tablets
• Work shifts that may vary from early morning to evening.
• Work on varying routes and stop locations throughout the UTA system, in all weather conditions.

This job requires regular and predictable attendance.

OR

An equivalent combination of relevant education and experience.

[UTA reserves the right to determine the equivalencies of education and experience.]

Pay Rate: $17.30 per hour

Close Date: August 12th, 2025 by 5:59pm

* Utah Transit Authority is an Equal Opportunity Employer of all persons regardless of race, color, religion, sex, national origin, age, disability, covered veterans, sexual orientation, and gender identity. Women, minorities, and people with disabilities are encouraged to apply. Applicants needing an accommodation under the Americans with Disabilities Act for any part of the application process should contact UTA Human Resources at 801-287-2324. A minimum of two workdays' notice prior to the need for the accommodation is required.

PM21

Compensation details: 17.3-17.3 Hourly Wage

PI6271ede39d4c-26289-38204697

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