Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.
The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients' shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem.
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
Handle high amounts of incoming calls
Produce sales leads
Identify and evaluate customers' needs to deliver satisfaction
Build sustainable relationships of trust through open and interactive discussion
Provide accurate, valid and comprehensive information by using the right methods/tools
Reach personal/customer service team sales targets and call handling quotas
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers
Some proven customer support experience or experience as a client service representative
Track record of not just reaching, but exceeding quota requirements
Strong phone administration skills and active listening capabilities
Experience with CRM systems and practices
Customer orientation and capacity to adapt/respond to different types of characters
Exceptional communication and presentation skills
Ability to multi-task, prioritize, and control time effectively
...Job Description MSSI is seeking a travel nurse RN Pediatric Med Surg for a travel nursing job in Minneapolis/St. Paul, Minnesota. Job Description & Requirements ~ Specialty: Pediatric Med Surg ~ Discipline: RN ~ Start Date: 11/10/2025~ Duration: 13 weeks...
...the ideal candidate for this role has similar goals in mind. At Sport Clips, we provide ongoing training to our hair stylists and barbers so they can stay up to date on the latest haircut trends. If you are interested in growing and learning in your cosmetology career,...
...Now Hiring: Small Package Delivery Drivers - San Diego Global Expansion Intl. is expanding our operations in... ...our growing logistics team. Delivery Drivers (Independent Contractors) Job Description: This is a full time...
...General information Job Title Airport Ramp Agent - DLH (PT) Date Monday, June 23, 2025 Entity Unifi Aviation, LLC State Minnesota City Duluth Base Pay Rate: $ 15.00 Full/Part Time Part Time...
...provide developmentally appropriate and age-appropriate health maintenance for well children, episodic care for ill children, and... ...continuing education programs annually. Participates in department and hospital committees, which promote quality nursing, care as assigned....