Job Description

Job Description

Job Description

Salesforce Support Business Systems Analyst

Our client is looking for a Business Analyst who can help bridge the gap between business goals and technology solutions. In this role, you'll take ownership of Salesforce system support and enhancement, working closely with cross-functional teams to ensure business needs are translated into actionable technical requirements. If you thrive in a fast-paced environment and enjoy solving problems that make systems more efficient, this could be a great fit.

• Location: Irvine, CA (Onsite 4 days a week)
• Compensation: This job is expected to pay about 58-63/HR
• No Visa Sponsorship Available for this role

What You’ll Do:

• Provide daily support and enhancements for Salesforce and integrated web systems, including troubleshooting, break-fix support, and minor updates
• Lead the full lifecycle of user requests—gathering requirements, conducting analysis, creating functional designs, and supporting testing and documentation
• Act as the go-to liaison between business users and technical teams, translating business needs into clear technical solutions
• Manage all phases of UAT, including test planning, training users, coordinating testing, and tracking outcomes
• Build dashboards and reports, maintain support tickets, and keep communication flowing with stakeholders at all levels

What Gets You the Job:

• 4+ years of experience as a Business Analyst working with CRM platforms (Salesforce preferred)
• Strong communication skills and the ability to lead meetings, write clear documentation, and interface with both technical and non-technical audiences
• Experience designing process flows and wireframes or mockups to support solution design
• Ability to manage service desk tickets and triage user issues effectively and efficiently
• Salesforce certifications are a plus, especially in Sales or Experience Cloud

After applying to this role, you may receive an invitation from our AI Recruiter, Avery to schedule a virtual meeting to learn more about your background as an initial screening for this role.

Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey—so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

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