Job Description

Overview This is a remote role that may only be hired in the following locations: MN This is a hybrid role in the first quarter, then the role will shift to remote. We are seeking a strategic and detail-oriented Senior Business Analyst - Facilities Operations Strategy & Risk Support to join our team. This hybrid role is designed to strengthen operational execution across facilities by supporting compliance, insurance, facilities management, asset documentation, and performance management. Responsibilities Compliance, Insurance & Risk Coordination Assist with control testing procedures (CTPs), documentation audits, and compliance tracking. Support vendor insurance reviews, claim status updates, and risk mitigation efforts. Help coordinate internal documentation of compliance protocols and risk reporting structures. Assist with Insurance/Natural Disaster response, Vendor engagement, and Asset management. Business Analytics & KPI Management Assist with development and interpretation of dashboards and reporting tools to support FM monthly reporting. Support the development, maintenance, and evolution of KPI scorecards. Partner with Facilities Managers to enhance financial visibility and operational consistency. Provide data-driven insights and recommendations to support decision-making and strategic planning for facility projects. Collect, organize, analyze, and report on data related to facilities management. Analyze data and metrics to determine methods to systems, and processes to enhance the functionality, efficiency, and sustainability of assets. Reporting - Develops methods of tracking progress and performance. Analyzes results to determine potential issues, risks, and enhancements. Conveys recommendations to appropriate parties through reports or other documentation. Workflow & Documentation Management Map and document workflows across Facilities operations, vendor interaction, and maintenance tasks. Help identify gaps in process and recommend updates to streamline operations and ensure audit readiness. Assist with development and updating SOPs, visual process flows, and internal training tools to ensure processes are followed. Asset & Operational Support Assist in asset documentation, lifecycle tracking, and follow-up on project-based needs. Strategy - Develops strategy and roadmaps to ensure Capital planning aligns with operational, maintenance, and industry standards that are evolving. Implements a project delivery program that is consistent across portfolio within Branch Facilities. Resolves complex and escalated issues as they arise. Recommends and implements modifications to improve project results. Cross-Team Collaboration Serve as a resource to Facility Managers, helping them interpret data, close documentation gaps, and manage compliance needs. Collaborate with vendor engagement teams and operations coordinators to ensure consistency in reporting and execution. Assist in audit preparation, vendor COI coordination, and internal tracking improvements to support long-term compliance. Qualifications Bachelor\'s Degree and 6 years of experience in Analytics, or Modeling, or Reporting OR High School Diploma or GED and 10 years of experience in Analytics, or Modeling, or Reporting Preferred: 6+ years in facilities operations, business analytics, or compliance/risk support Strong experience with data visualization, dashboards, or KPI development Familiarity with vendor compliance, insurance documentation, and facility risk protocols Ability to document complex workflows and communicate them across multiple audiences Proficiency in systems like ServiceChannel, MCIM, or other facility management tools a plus Strong collaborator who can drive clarity across multiple departments without formal authority Conveys clear expectations of project goals. Directs work activities and keeps team on track with project schedule. The base pay for this position is generally between $89,182 and $154,582. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at #EJC

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