STS Technical Services is hiring a Senior Field Service & Training Advisor to support our Product Support Group with a specialized focus on electric vehicle (EV) systems. This is a remote role designed for an experienced EV field technician who thrives in a dynamic support and training environment. If you have a deep understanding of EV architecture and diagnostics and are passionate about delivering top-tier service, customer satisfaction, and technical training, we want to hear from you. Responsibilities: Provide remote technical support for all vehicle types with a focus on electric vehicles Manage installation, repair, maintenance, and diagnostics from a remote location Troubleshoot complex electrical and mechanical issues using EV-specific diagnostic tools Create and deliver detailed service reports with clear diagnostic findings and resolutions Adhere to company procedures and protocols for EV maintenance and support Collaborate with technical teams to share insights and maintain accurate data records Evaluate customer needs and provide tailored training and technical guidance Build strong, trust-based relationships with customers through knowledgeable, timely support Qualifications: Extensive experience in field service operations with a strong focus on EV technologies Demonstrated expertise in troubleshooting and repairing electric vehicle systems and components Proficient in EV-specific diagnostic tools and software Excellent verbal and written communication skills in English Tech-savvy with strong computer and mobile device skills Technical degree or certification in EV technology or a related field is preferred Background in customer support or training within the EV industry is highly desirable Strong interpersonal skills and the ability to adapt to a wide range of customer needs Comfortable managing multiple tasks and priorities in a remote work environment Willingness to travel as needed to support field operations or training sessions Work Environment: This is a remote position with occasional travel Some work may take place in outdoor or industrial environments PPE is required when working on warehouse or production floors Physical Requirements: Must be able to talk, hear, stand, walk, and use hands to handle tools and equipment Frequent reaching with arms and hands is required Benefits: STS Technical Services offers a comprehensive benefits package that includes: Medical, dental, vision, disability, and life insurance 401(k) with company match Paid vacation and holidays About STS Technical Services: STS Technical Services is a Top 100 Staffing Firm that partners with some of the largest names in the aerospace, manufacturing, defense, and industrial industries. We offer contract, temp-to-perm, and direct hire opportunities to qualified professionals across the United States. To learn more about what we do and browse current openings, visit us at #IndeedSTS
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