Job Description

Job Overview:
The Barista II will provide exceptional customer service while making hand-crafted, quality beverages. Baristas take orders and make coffee, tea and other drinks to customer specifications. Baristas will also operate cash registers and credit card machines. Baristas field customer complaints or questions while working to maintain good customer relations and speedy delivery of all beverages. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business necessities and client requirements.

• Greets customers, take orders, mixes, and serves hot and cold beverages such as coffee, espresso, cappuccino, café latte, tea, chai, fruit blend drinks, etc. while considering customer specifications. 
• Works to maintain good customer relations and speedy delivery of all beverages and food items.
• Assists in monitoring employee productivity and provides suggestions for increased service or productivity.
• May be responsible for training employees.
• Arranges coffee bar/cart supplies and cups/mugs to make attractive displays. 
• Maintains bar/cart area in a neat and sanitary manner.
• Often cleans coffee machines, restaurant areas, and preparation areas. 
• Records all sales, collects money, operates a cash register and follows all cashhandling procedures as required. 
• May sell food items. 
• May operate a cash/credit card/electronic payment register. 
• Attends all allergy and foodborne illness in-service training. 
• Complies with all Sodexo HACCP policies and procedures. 
• Reports all accidents and injuries in a timely manner. 
• Complies with all company safety and risk management policies and procedures. 
• Participates in regular safety meetings, safety training and hazard assessments.
• Assists in ensuring a safe working environment throughout the facility for all employees.
• Attends training programs (classroom and virtual) as designated. 
• May maintain inventory, stock, and requisitions as well as complete assigned tasks from management every day. 
• May perform other duties and responsibilities as assigned. 

Job Qualifications: 
Experience/Knowledge:

• High School diploma, GED, or equivalent experience. 
• 1 or more years of related work experience.
• Must have knowledge of food preparation, sanitation, standards, and inventory control systems. 

Skills/Aptitude: 

• Presents self in a highly professional manner to others and understands that honesty and ethics are essential. 
• Ability to maintain a positive attitude. 
• Ability to communicate with co-workers and other departments with professionalism and respect. 
• Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives. 
• Ability to use a computer. 
• Ability to provide clear directions and respond to employees. 
• Basic food-handling skills. 
• Takes an interest and initiative in the development of the food service team.

License/Qualifications Certifications: 

• Starbucks Baristas may be required to be certified. 

General Qualifications: 

• Willingness to be open to learning and growing. 
• Maturity of judgment and behavior. 
• Maintains high standards for work areas and appearance. 
• Maintains a positive attitude. 
• Ability to work a flexible schedule helpful. 
• Must comply with any dress code requirements. 
• Attends work and shows up for scheduled shift on time with satisfactory regularity.

Physical Requirements: 

• Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses. 
• Significant walking or other means of mobility. 
• Ability to work in a standing position for long periods of time (up to 8 hours). 
• Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds. 

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