Job Description

Why PlayStation?

PlayStation isn't just the Best Place to Play - it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.

The Technical Operations team is responsible for the infrastructure and tools used throughout the organisation to deliver amazing customer experiences. We are seeking a Solutions Engineer to bridge the gap between our platform teams and our internal customers, ensuring seamless integration with SIE's Kubernetes based platform and infrastructure that includes a global network and data centre infrastructure.

This new role is ideal for a technical expert passionate about cloud-native technologies, on-premises infrastructure, and public cloud services and will play a key role in the development of processes and tools used to support seamless customer engagement, streamline service delivery, and empower innovative solutions.

Responsibilities

• Serve as a technical liaison between platform architecture, network architecture, platform engineering, and internal customers (product development teams) to deliver tailored infrastructure solutions.
• Assist customers in integrating with SIE's Kubernetes platform, ensuring best practices and operational excellence, including co-ordination of Proof of Concept and Test environments.
• Provide guidance on on-premise and public cloud infrastructure, including best-fit solutions for scalability, security, and reliability.
• Work closely with Cloud Native Computing Foundation (CNCF) technologies, leveraging Kubernetes and other cloud-native tools.
• Collaborate with internal teams to improve platform capabilities and optimize integration processes based on customer feedback.
• Develop and maintain technical documentation, best practices, and training materials for customers and internal teams.
• Support troubleshooting efforts and work proactively to resolve integration challenges.
• Advocate for customer needs, driving continuous improvements to SIE's platform infrastructure.

Qualifications

• 5+ years of experience in solutions engineering, infrastructure engineering, or a related field.
• Deep understanding of Kubernetes and cloud-native architectures.
• Hands-on experience with Cloud Native Computing Foundation (CNCF) technologies.
• Strong knowledge of both on-premise compute and virtualisation platforms and leading public cloud service providers (AWS, GCP, Azure, etc.).
• Experience with automation, CI/CD pipelines, and Infrastructure as Code (IaC) and related tools such as GitHub, and GitHub Actions.
• Strong problem-solving skills and experience in supporting real customers in a production support environment.
• Excellent communication skills with the ability to translate technical concepts for a variety of audiences.
• Passion for customer success and delivering high-quality solutions.

Preferred Qualifications

• Experience working in the gaming or entertainment industry.
• Experience with large content provider or service provider networking
• Contributions to CNCF projects or open-source communities.

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At SIE, we consider several factors when setting each role's base pay range, including the competitive benchmarking data for the market and geographic location.


Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.


In addition, this role is eligible for SIE's top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

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